Shipping Policy
Thank you for shopping with PurpleFlip. We are committed to delivering your orders quickly, safely, and efficiently across India.
1. Order Processing
- All orders are processed within 1–3 business days
- Orders are processed Monday to Saturday, excluding public holidays
- Once your order is confirmed, you will receive an order confirmation via email or SMS
2. Shipping Timeline
Estimated delivery timelines:
- Metro Cities: 3–7 business days
- Other Cities & Towns: 5–10 business days
- Remote Areas: 7–12 business days
Delivery times may vary depending on product availability, courier service, weather conditions, or unexpected delays.
3. Shipping Charges
- We offer Free Shipping on selected products and promotional offers
- Any applicable shipping charges will be displayed during checkout before payment confirmation
4. Order Tracking
Once your order is shipped, you will receive:
- Tracking ID/AWB number
- Courier partner details
- Tracking link via email or SMS
Customers can track their shipment status directly through the courier website.
5. Cash on Delivery (COD)
- Cash on Delivery may be available for selected products and pin codes
- PurpleFlip reserves the right to disable COD on certain orders based on location or order value
6. Delayed or Failed Deliveries
While we aim for timely deliveries, delays may occur due to:
- Weather conditions
- Courier service disruptions
- Incorrect shipping address
- High order volumes
- Remote delivery locations
If delivery fails due to incorrect customer information, additional shipping charges may apply for re-dispatch.
7. Damaged Packages
If your package appears damaged or tampered with at the time of delivery:
- Please do not accept the package
- Take photos/videos immediately
- Contact our support team within 24 hours of delivery attempt
8. Shipping Coverage
Currently, PurpleFlip ships across most locations in India. Delivery availability depends on courier serviceability for your pin code.
9. Contact Us
For shipping-related questions or support, contact:
PurpleFlip Support Team
📧 support@purpleflip.store
🌐 www.purpleflip.store
We appreciate your trust and strive to provide a smooth shopping and delivery experience.